Shipping Policy
Shipping within the United Kingdom
We currently ship orders to customers within the United Kingdom.
Shipping Costs
We offer free shipping for all orders within the UK. No additional shipping costs will be charged everything is clearly displayed at checkout.
Order Processing Time
Orders are processed within 1–3 business days, Monday to Friday.
Orders placed before 17:00 (GMT) will be processed on the same business day.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
The total delivery time is 4 to 7 business days from the order date.
Our estimated shipping time is 3–4 business days but may vary due to external factors such as weather conditions or delays with delivery services.
Deliveries are made on weekdays (Monday to Friday).
Shipping Carriers
We ship via reliable UK carriers such as Royal Mail, DPD, and Hermes UK.
All shipments are insured against loss or damage during transit.
If there are any issues with delivery, you can contact our customer service at any time.
Package Not Received?
If your order has not arrived within 10 business days, please contact our customer service via email at helpdesk@tivran.com so we can investigate and arrange a replacement or refund if necessary.
Track Your Order
Once your order has been shipped, you will receive an email with a tracking number.
You can easily track your package using the link provided:
Note: It may take 1–3 business days for tracking information to appear in the system.
Currency
All prices and costs on our website are displayed in Pounds Sterling (£). All transactions are processed in GBP. Any currency conversion fees (e.g., from an international bank) are the responsibility of the customer.
Data Protection and Compliance
At Edouar, we take your privacy seriously. We protect your personal data and comply with the UK General Data Protection Regulation (UK GDPR) and relevant UK consumer rights.
We collect and process personal data only when legally allowed – e.g., based on consent, to fulfil a contract, or for legitimate business interests.
As a customer, you have rights including access, correction, deletion, or restriction of your personal data.
Contact Information
Business name: Tivran
Address: 185 High RD, Ilford IG1 1DG, UK
Email: helpdesk@tivran.com Phone: +44 7450 625731
Customer service hours
Monday to Friday: 08:00 – 18:00
Saturday and Sunday: 10:00 – 17:00